REFUND POLICY

At Monfesaa, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Products that show signs of use, damage caused by the customer, or are returned incomplete will not be eligible for a refund.

To initiate a return, customers must contact us at monfesaa@gmail.com with their order number and reason for return. Once your request is reviewed and approved, return instructions will be provided. Items sent back without prior approval will not be accepted.

Customers are responsible for all return shipping costs. Shipping fees are non-refundable. If a refund is approved, it will be processed to the original payment method within 5–10 business days after the returned product has been received and inspected.

Monfesaa reserves the right to refuse returns that do not meet our policy conditions.